Delivery & Returns and Terms & Conditions

  Delivery Prices and Times

THE COMPANY

UkEuroShops (“The Company”) trading as ukeuroshops.com This document is and shall prevail over any other document or communication.

ACCEPTANCE OF ORDERS

The company legally accepts no order placed by the customer, until the company issues a final acceptance email of the order to the customer. All orders are fulfilled subject to these terms and conditions of sale, unless otherwise varied by and agreement in writing. Please note that colours and finishes shown on our web site are approximations. Actual colours and finishes may vary. The exact size of each item(s) may vary slightly.

ORDERING

Orders must be placed on-line. If you require any further help or information you can call us during office hours between 9:00am-17:00 GMT Monday to Friday + 44 (0)7745529207 or email us: ukeuroshops@gmail.com

Alternatively you can write to us at : 6 Ropley Road, Bournemouth, Dorset   BH7 6RU.

Please note: All orders must be placed online; if for some reason you wish to order over the telephone then an extra £5 administration fee will be charged to your final bill.

The company may also cancel the order and refund you in full, if for example there is no stock available, or for other reasons out of our control, we will inform you of the cancellation and refund.

PRICES

Prices are correct at time of going to press / uploading onto the website. Goods are invoiced at the price agreed when our acceptance confirmation email is sent. Charges are made for all delivery options except where detailed otherwise. We reserve the right to alter prices of any orders, which have not been accepted.

TRADE MARK POLICY & COPYRIGHT POLICY

UkEuroShops.com is a registered trademark and all material including all images are subject to copyright law and design right. You will need our permission to use any material from our website or any of our other marketing material. We take copyright / trademark infringement very seriously and will not hesitate to take legal action if necessary. We also have the right to revoke use of any of our materials at any time. By registering with us as a customer and placing an order you are also agreeing to our terms and conditions which are on this website. You are not allowed to reproduce any of our designs or images by any other means. You are also not allowed to manufacture / reproduce any of our designs. If you are found to do this, we will not hesitate to take legal proceedings against yourselves. Please make sure you have read and understood them. We will issue legal action against anyone found to be breaking our terms.

PRIVACY POLICY

We are committed to maintaining the privacy of our customers. Your personal details will remain strictly confidential and we will not disclose your information to any third parties not associated directly with your order. We may at times contact you by post, telephone or email, regarding special offers or with other relevant information. If you do not wish to be contacted at all, please let us know and you will be removed from our database.

Whilst we have done our best to protect your personal information, we cannot completely guarantee this as the internet is not 100% secure and there is always a slight risk that your personal information will be obtained. The company shall not be liable for any type of loss incurred.

 THE COMPANY'S LIABILITY

a) The company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused.
b) The company’s liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.
c) Goods are not tested or sold as fit for any particular purposes or for use under any specific conditions.
d) Subject to these terms and conditions, and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
e) Where the goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976 the statutory rights of the customer are not affected by these terms and conditions.

CONTRACT LAW

Purchases on the web or over the telephone are made from UkEuroShops. It is a UK company with the registered office address: 6 Ropley Road, Bournemouth, Dorset  BH7 6RU. Customers accept that by dealing with the company they agree to the terms and conditions contained in this website and that any contract made with the company will be a contract subject to the law of England. The courts of England have exclusive jurisdiction in the determination of any disputes.

VAT

VAT at the current rate of 20% shall be applied to most products purchased with the exception of the 'Garden Furniture' shop.

FORCE MAJEURE

In the event that the company is prevented from carrying out its obligations as a result of any cause beyond its control, such as, but not limited to Acts of God, War, Strikes, Lock-Outs, Floods and failure of third parties to deliver goods, the company shall be free of its or any obligations and liabilities for as long as we are prevented from fulfilling any order.

By visiting our website and placing an order you are agreeing to our terms and conditions, which are interpreted and in accordance with English law.

All our products will be sent by Royal Mail or courier delivery. The larger items are delivered by Courier 24 hour service and are all traceable and secure. A valid signature will be required on delivery of the larger items. Our aim is to deliver your order within 14 working days after receipt of payment, subject to stock availability (most items should arrive within 7 working days).

If you have a urgent order, please email us, we will let you know if we can deliver in time for you.

Bespoke orders that have been quoted a price on, will have the relevant postage included in the quote and are not liable for any promotional discounts or offers that may be available on the web site at the time of ordering. Delivery is approximately 14 working days from day of order.

It is you (the customer) who has the responsibility to be in when our Courier or Royal Mail attempt delivery. If you are not in for collection then a card should be left stating this and it is then up to you to liaise with them and arrange a further collection or re-delivery.

Please note: If the items are returned to us, you may incur further postage charges to re-send the item/s back to you. 

PAYMENT METHODS

Payment is made through PayPal, which is our secure payment provider and our preferred payment method. We will send you an email to confirm when your order has been processed. Full payment is required at time of purchase. We will endeavour to contact you as soon as possible if there are any problems with the dispatch of your order.

We also accept in certain circumstances i.e. Local Authorities, schools or similar - payment by invoice/cheque. Please email your order with a relevant purchase order number and your full contact details and delivery address (if different) to ukeuroshops@gmail.com

Please note: the goods will not be dispatched until after your cheque has been cleared and funds are in our account.

TELEPHONE ORDERS

Telephone ordering: We will accept orders taken over the telephone but this will incur an additional £5 administration charge as we then need to input your order on the website for you.                 

Please call + 44 (0)7745529207 if you wish to order over the telephone.

We offer free delivery to within the UK & NI only on orders over £750.00 – You are responsible for changing the postage option on checkout to the relevant option for free delivery as this is not done automatically.

For orders outside the United Kingdom and Northern Ireland, please refer to the delivery prices upon checkout where there is a list of various options available for where you are in the world and size and weight of the items.

RETURNS AND CANCELLATION POLICY (PLEASE READ IN FULL)

We hope you are satisfied with your purchase. If you wish to return your purchase because it is simply not what you require or, the description misread and not because of any product fault then you are required by law to inform us in writing (email) within seven (7) working days and return it within ten (10 days) of receipt of your item(s) purchased. After this time period we are under no legal obligation to accept the return of any item purchased from ukeuroshops.com as stated in The Consumer Protection (Distance Selling) Regulations Act 2000.

All returns must have a returns note put in the package you are returning. To obtain this note please email us at ukeuroshops@gmail.com giving a brief reason for the return and quoting your order reference number.  Please do not telephone to request a returns note as you will be redirected back to these pages and will only receive the returns note by email. We cannot accept responsibility for returns unless the relevant note is included in your package - failure in including the returns note could delay your return being processed and may also slow down your refund.

We would like you to be completely satisfied with your purchase, so please make sure you have read and understood the description(s) thoroughly of the item(s) you are about to, or have ordered from our website and that you have selected the correct item(s). We would prefer not to send goods out on a trial basis.

We are not responsible for any damage of the item after the receipt of goods by you (the customer).

All return delivery charges will be the responsibility of you (the customer).

In all cases where the goods need to be returned they must be packed in their original packaging, complete with all accessories and information leaflets. The item(s) must be returned to us in a resalable condition. You must also return your purchase in the original outer box or covering to ensure that the product remains undamaged.

We advise all returns are sent by a traceable method such as recorded delivery by either Royal Mail or a courier firm. You (the customer) are fully responsible for any insurance incorporated in returning the goods to the relevant dispatch office in cases of damage in transit. This will not restrict your statutory rights.

Please note: We cannot issue SAEs nor have collection made by our courier.

REFUNDS

Once we have received, checked and processed your returned item(s) - we will refund you within 28 working days.

DAMAGED ITEMS

If your order is damaged on receipt, we will without question replace it for another - please email using the address above explaining what the problem is, if possible and if the item is damaged it may be helpful if you could attach a photograph of the damaged area - you will then be instructed as to what to do next, if the product(s) are to be returned you will be sent a returns note, the items must be in the original packaging and again the responsibility of returning the goods to us is yours. In all cases a replacement/refund will not be given until the goods have been checked and validated by an authorised member of staff.